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Erth Inc. gathers and retains personal information about you when you voluntarily submit it to us. For example, if you choose to complete and submit one of the forms located on our “Request a Brochure” page or “Contact Us” page, we will retain the data you submit to respond to your inquiry and/or request. After we have responded to your inquiry and/or request, the information you submitted may be retained for our records.
Like many other websites, we collect information about users’ utilization and navigation of the Website. This information helps us to design the Website to better suit our users’ needs. For example, the Website will track the URL that you visited before you came to the Website, the URL to which you next go and your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server and to administer the Website. Your IP address also is used to help identify you and to gather broad demographic information.
The Website includes the ability for you and other users to link to social networking websites. As a result, we receive information about you when you choose to post or otherwise share information about our Website on these social networking websites. We may use such information about you in a variety of ways, including to administer the Website and enhance your experience with the Website, and to communicate with you about the Website and new offerings associated with the Website. We may keep all of this information indefinitely.
The Website includes the ability for you and other users to post comments, photographs and other content on the Website. As a result, we will also receive information about you: (i) when you choose to post or otherwise share it on the Website, or (ii) when other users post or otherwise share information about you on the Website. We may use such information about you in a variety of ways, including to administer the Website and enhance your experience with the Website, and to communicate with you about the Website and new offerings associated with the Website. We may keep all of this information indefinitely. And such information that you or others post to the Website will be readily accessible by any other users of the Website.
Before you can utilize some portions of the Website, we will require that you register and provide us with your first name, last name and email address, and generate a password. Although optional, you may also submit other information about yourself, such as your contact information and personal details. This registration information will be used for identification purposes, to communicate with you regarding your account with us, and to facilitate the functioning of the Website. We may keep all of this information indefinitely.
If you participate in an Erth Inc. promotion on the Website, such as a sweepstakes or contest, we will collect certain information about you. For example, you may be asked to provide your name, email address, and mailing address. We will store this information in our database and will use it to communicate with you about the promotion. We may also use this information to promote the Website or our products to you in the future, unless you inform us that you opt out from receiving such communications.
We will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you through the Website, except in any of the following situations:
We may share aggregated or anonymous information that cannot identify you with third parties. For example, we may disclose the number of visitors to the Website, the number of people who have downloaded a particular document or the number of people from a certain state who purchased a product from the Website.
If you access the Website from outside of Canada, information that we collect about you will be transferred to servers inside Canada and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area. By allowing Erth Inc. to collect information about you, you consent to such transfer and processing of your data.
If you no longer want to receive marketing-related emails from Erth Inc. on a going-forward basis, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email newsletter you receive, or, if you created an online account when you registered to receive our emails, you may log in to your account and make changes to your communication preferences. If you are having difficulty unsubscribing from our marketing communications using the above methods, please contact us directly at the email or phone number listed below under Contact.
Please allow ample time for us to process your request. However, please note that even if you opt out from receiving marketing communications, we may need to send you service-related communications and may need to keep information we have collected about you for record-keeping, research and other purposes.
To help protect the privacy of data you transmit through the Website, where personally identifiable information is requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we take steps to protect the user data we collect against unauthorized access. However, you should keep in mind that the Website is run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.
If you are under the age of 18, please do not use or access the Website in any way. We will not knowingly collect or use any personal information from any child under the age of 18. It is not our intention to collect personal information from anyone under 18 years of age. If we become aware that we have collected any personal information from children under the age of 18, we will promptly delete such information from our databases.